Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
51% of reviews positive, 48% negative
Covering August 2026 — 294 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 16% negative and 2% neutral.
Showing 1,743 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,743 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 53.2% in the three months before that.
