Bonanza

General Retail & Marketplaces • Seattlebonanza.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−33.3 vs. last month3.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#324of 359

Top 90% · Bottom Tier

#1 (best)#359 (worst)

#322Peer

#323Peer

#324This company

#325Peer

#326Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 43% negative

55%

positive

Positive55%
Neutral2%
Negative43%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Loyalty

12.6%

Communication

12.4%

Delivery Shipping

10.5%

Product Quality

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 12.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100

78/100

signal score

•Built from a negative-review share of 43.3% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

58.7%

4★

3.5%

3★

0.5%

2★

1.3%

1★

36.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 15.4% in the three months before that.

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