Customereye

BM Steel

Construction & Industrialbmsteel.co.uk

Review data last updated .

Based on public reviews and response behavior.

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109 reviews over 324 days (about 10 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

57/100
+7.5 vs. last month4.53 ★ average rating · 109 reviews
57/100 from 109 reviews over 11 months, moderate confidence.

Construction & Industrial average: score 66.2, rating 4.55 stars, reply rate 45.1%, over 2,078 ranked companies · benchmark 12 Oct 2026

Score

56.8

Industry average 66.2

9.4 below average

Rating

4.53

Industry average 4.55

0.02 below average

Reply rate

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Industry average 45.1%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1494of 2078 ranked in Construction & Industrial
Top 72% · Mid Packup 127 from last month
#1 (best)#2078 (worst)
#1492Peer
#1493Peer
#1494This company
#1495Peer
#1496Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 14% negative

84%
positive
  • Positive84%
  • Neutral3%
  • Negative14%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 0% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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