Billiards

Sports & Fitness • United Statesbilliards.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

+6.7 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#23of 174

Top 13% · Top Tier

#1 (best)#174 (worst)

#21Peer

#22Peer

#23This company

#24Peer

#25Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral2%
Negative17%

Sentiment Balance

Covering January 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.0%

Product Quality

18.8%

Response Speed

13.0%

Loyalty

11.4%

Customer Support

11.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.5%

4★

4.2%

3★

1.3%

2★

1.5%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 95.0% in the three months before that.

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