Based on public reviews and response behavior.
200 reviews over 125 days (about 49 per month). Busiest month: 39% of reviews. Languages: en 89%, unknown 8%, fr 2%.
Sports & Fitness average: score 64.0, rating 4.34 stars, reply rate 32.7%, over 1,104 ranked companies · benchmark 2 Nov 2026
Score
53.9
Industry average 64.0
10.1 below average
Rating
4.79
Industry average 4.34
0.45 above average
Reply rate
—
Industry average 32.7%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 17% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 200 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Immediately establish a dedicated review response workflow targeting all 1-star and 2-star reviews within 24-48 hours and all 3-star reviews within 72 hours. Assign a customer experience team member to own this channel.
Add a clearly visible close or minimize button to the website chatbot widget immediately. This is a low-cost front-end development change that removes a documented friction point cited in reviews.
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