Bigblu

Software & Web Services • United Kingdombigblu.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#73of 363

Top 20% · Top Tier

#1 (best)#363 (worst)

#71Peer

#72Peer

#73This company

#74Peer

#75Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral3%
Negative27%

Sentiment Balance

Covering July 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.2%

Problem Resolution

14.4%

Communication

11.0%

Loyalty

10.8%

Response Speed

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 5.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 31.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

73.8%

4★

10.2%

3★

2.3%

2★

1.8%

1★

11.8%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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