CoinTracker

Software & Web Services • United Statescointracker.io

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−14.8 vs. last month3.23 ★ average rating · 956 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#85of 363

Top 23% · Top Tier

#1 (best)#363 (worst)

#83Peer

#84Peer

#85This company

#86Peer

#87Peer

Overall Customer Sentiment

Category Leader

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral3%
Negative48%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 20% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 926 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.2%

Pricing

13.5%

Problem Resolution

13.5%

Product Quality

13.1%

Communication

12.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 47.8% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

42.4%

4★

9.5%

3★

8.6%

2★

7.9%

1★

31.6%

Based on 956 analyzed reviews. Sentiment is improving: 92.7% of reviews in the last three months were positive, compared with 85.6% in the three months before that.

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