Based on public reviews and response behavior.
970 reviews over 2,963 days (about 10 per month). Busiest month: 5% of reviews. Languages: en 96%, unknown 3%, cy 0%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
61.9
Industry average 61.8
0.1 above average
Rating
3.23
Industry average 4.15
0.92 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 45% negative
Covering August 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 970 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 44% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 151 mentions with a sentiment score of 74.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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