BestBus

Automotive & Mobilitybestbus.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

4.17 ★ average rating · 569 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#160of 265

Top 60% · Mid Pack

#1 (best)#265 (worst)

#158Peer

#159Peer

#160This company

#161Peer

#162Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 26% negative

74%

positive

Positive74%
Neutral0%
Negative26%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 519 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.2%

Loyalty

18.5%

Product Quality

16.5%

Response Speed

10.5%

Pricing

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 25.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

58.0%

4★

21.4%

3★

7.7%

2★

5.1%

1★

7.7%

Based on 569 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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