Rentcars

Automotive & Mobility • Brazilrentcars.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−16.7 vs. last month3.41 ★ average rating · 638 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#105of 265

Top 40% · Upper Half

#1 (best)#265 (worst)

#103Peer

#104Peer

#105This company

#106Peer

#107Peer

Overall Customer Sentiment

Above Average

52% of reviews positive, 46% negative

52%

positive

Positive52%
Neutral2%
Negative46%

Sentiment Balance

Covering October 2024 — 65 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 51% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 609 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

15.7%

Customer Support

15.1%

Onboarding

13.2%

Loyalty

11.8%

Product Quality

11.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 15.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 46.4% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

51.6%

4★

8.2%

3★

3.8%

2★

3.0%

1★

33.5%

Based on 638 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 62.7% in the three months before that.

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