Berlitz USA

Schools & Academic Education • United Statesberlitz.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

3.97 ★ average rating · 535 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#183of 203

Top 90% · Bottom Tier

#1 (best)#203 (worst)

#181Peer

#182Peer

#183This company

#184Peer

#185Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 28% negative

72%

positive

Positive72%
Neutral1%
Negative28%

Sentiment Balance

Covering November 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 510 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.3%

Customer Support

19.9%

Loyalty

17.9%

Pricing

9.1%

Problem Resolution

6.8%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 9.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 30.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

56.4%

4★

14.6%

3★

10.1%

2★

6.9%

1★

12.0%

Based on 535 analyzed reviews. Sentiment is holding steady: 20.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

Unlock full insights