MasterClass

Schools & Academic Education • United Statesmasterclass.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−6.0 vs. last month2.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#195of 203

Top 96% · Bottom Tier

#1 (best)#203 (worst)

#193Peer

#194Peer

#195This company

#196Peer

#197Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral2%
Negative40%

Sentiment Balance

Covering September 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.4%

Customer Support

16.7%

Product Quality

14.7%

Loyalty

12.5%

Communication

11.2%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•28 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

34.0%

4★

5.8%

3★

6.7%

2★

5.2%

1★

48.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 17.2% of reviews in the last three months were positive, compared with 19.0% in the three months before that.

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