Based on public reviews and response behavior.
600 reviews over 13 days (about 1405 per month). Busiest month: 100% of reviews — one month dominates this sample.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026
Score
49.5
Industry average 61.8
12.3 below average
Rating
4.47
Industry average 4.22
0.25 above average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 26% negative
Covering October 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Establish mandatory freshness inspections and minimum shelf-life standards for all fresh produce and dairy before loading onto delivery trucks. Partner with drop coordinators to conduct visual checks at unloading and create a rapid-response credit or replacement protocol for substandard perishables.
Introduce barcode-scan verification at the pick-and-pack stage to validate every item against the customer order before boxing. Add a secondary seal-check step for bulk and frozen items to prevent open or damaged packaging at delivery.
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