Customereye

Awsboy

Schools & Academic Education • United Kingdomawsboy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#45of 203
Top 22% · Top Tier
#1 (best)#203 (worst)
#43Peer
#44Peer
#45This company
#46Peer
#47Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 15% negative

81%
positive
  • Positive81%
  • Neutral3%
  • Negative15%

Sentiment Balance

Covering September 2024 — 30 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
49.5%
Product Quality
20.4%
Loyalty
10.0%
Onboarding
7.3%
Problem Resolution
5.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
87.5%
4
10.7%
3
1.3%
2
0.0%
1
0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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