Customereye

Student Beans

Schools & Academic Education • United Kingdomwww.studentbeans.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.11 ★ average rating · 1,001 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#182of 203
Top 90% · Bottom Tier
#1 (best)#203 (worst)
#180Peer
#181Peer
#182This company
#183Peer
#184Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering June 2026 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 43% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 965 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.6%
Customer Support
16.0%
Loyalty
12.2%
Pricing
11.7%
Onboarding
11.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 25.1% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
69.4%
4
8.4%
3
3.0%
2
1.9%
1
17.3%

Based on 1,001 analyzed reviews. Sentiment is improving: 72.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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