Based on public reviews and response behavior.
Among fully-analyzed Media & Content companies
71% of reviews positive, 27% negative
Covering August 2026 — 78 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 15% negative and 3% neutral.
Showing 791 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Communication, making up 5.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 800 analyzed reviews. Sentiment is improving: 95.8% of reviews in the last three months were positive, compared with 64.3% in the three months before that.
