Customereye

Ashley Furniture Industries

Home & Livingashleyfurniture.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

19/100
−8.3 vs. last month1.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#674of 675
Top 100% · Bottom Tier
#1 (best)#675 (worst)
#671Peer
#672Peer
#673Peer
#674This company
#675Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%
positive
  • Positive21%
  • Neutral2%
  • Negative78%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
16.1%
Loyalty
15.9%
Customer Support
15.6%
Pricing
11.3%
Response Speed
9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • •Built from a negative-review share of 81.3% across this company's analyzed reviews.
  • •27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating
5★
3.7%
4★
1.3%
3★
0.7%
2★
2.8%
1★
91.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 9.4% in the three months before that.

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