Customereye

Articture

Home & Living • Canadaarticture.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
−27.8 vs. last month3.48 ★ average rating · 516 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#209of 675
Top 31% · Upper Half
#1 (best)#675 (worst)
#207Peer
#208Peer
#209This company
#210Peer
#211Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 34% negative

64%
positive
  • Positive64%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering September 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 22% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 498 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.9%
Product Quality
16.5%
Customer Support
13.4%
Loyalty
12.5%
Pricing
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • Built from a negative-review share of 34.0% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
57.9%
4
3.1%
3
2.3%
2
1.9%
1
34.7%

Based on 516 analyzed reviews. Sentiment is slipping: 87.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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