Customereye

American Standard Walk-In Tubs

Home & Living • United Statesamericanstandardwalkinbaths.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 1,867 days (about 9.8 per month). Busiest month: 8% of reviews.

Overall Score

48/100
4.20 ★ average rating · 600 reviews
48/100 from 600 reviews over 48 months, high confidence.

Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,785 ranked companies · benchmark 13 Oct 2026

Score

47.8

Industry average 66.8

19.0 below average

Rating

4.20

Industry average 4.46

0.26 below average

Reply rate

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Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#4397of 4785 ranked in Home & Living
Top 92% · Bottom Tier
#1 (best)#4785 (worst)
#4395Peer
#4396Peer
#4397This company
#4398Peer
#4399Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Loyalty
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Problem Resolution
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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