Customereye

AmericanMuscle

Auto Parts & Accessories • United Statesamericanmuscle.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
+7.4 vs. last month4.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#124of 148
Top 84% · Bottom Tier
#1 (best)#148 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%
positive
  • Positive64%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering October 2024 — 99 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.0%
Product Quality
15.9%
Response Speed
14.7%
Customer Support
10.2%
Loyalty
9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 42.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
70.0%
4
6.3%
3
5.2%
2
5.2%
1
13.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 82.4% of reviews in the last three months were positive, compared with 80.3% in the three months before that.

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