Airport Van Rental

Automotive & Mobility • United Statesairportvanrental.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

3.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#225of 265

Top 85% · Bottom Tier

#1 (best)#265 (worst)

#223Peer

#224Peer

#225This company

#226Peer

#227Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral1%
Negative43%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 552 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.2%

Loyalty

15.9%

Product Quality

15.2%

Pricing

13.3%

Response Speed

11.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 47.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

39.0%

4★

13.3%

3★

10.8%

2★

8.0%

1★

28.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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