Customereye

Air Filter Factory LLC

Construction & Industrial • United Statesairfilterllc.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−4.6 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#343of 404
Top 85% · Bottom Tier
#1 (best)#404 (worst)
#341Peer
#342Peer
#343This company
#344Peer
#345Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 28% negative

69%
positive
  • Positive69%
  • Neutral3%
  • Negative28%

Sentiment Balance

Covering August 2024 — 54 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 33% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.5%
Response Speed
18.1%
Product Quality
16.3%
Customer Support
9.9%
Onboarding
8.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.5%
4
5.0%
3
1.3%
2
3.5%
1
5.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.0% of reviews in the last three months were positive, compared with 89.5% in the three months before that.

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