Customereye

Aiper Official

Construction & Industrial • United Statesaiper.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
−3.4 vs. last month3.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#384of 404
Top 95% · Bottom Tier
#1 (best)#404 (worst)
#382Peer
#383Peer
#384This company
#385Peer
#386Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 41% negative

56%
positive
  • Positive56%
  • Neutral3%
  • Negative41%

Sentiment Balance

Covering August 2024 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
14.8%
Product Quality
14.7%
Customer Support
13.9%
Response Speed
11.5%
Pricing
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 13.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 46.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
51.8%
4
10.3%
3
7.2%
2
6.2%
1
24.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 38.0% of reviews in the last three months were positive, compared with 40.7% in the three months before that.

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