Based on public reviews and response behavior.
2,483 reviews over 1,458 days (about 52 per month). Busiest month: 12% of reviews. Languages: en 93%, unknown 5%, fr 1%.
Lending & Consumer Finance average: score 66.0, rating 4.45 stars, reply rate 50.0%, over 1,244 ranked companies · benchmark 8 Oct 2026
Score
39.6
Industry average 66.0
26.4 below average
Rating
2.28
Industry average 4.45
2.17 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 60% negative
Covering September 2026 — 87 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 56% negative and 5% neutral.
Share of theme mentions
Themes extracted from 2,483 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,244 ranked companies in Lending & Consumer Finance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.158 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.487). Review the worst months in the trend data to identify specific operational or product issues.
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