Customereye

Advantage Services

Software & Web Services • United Kingdomadvantageservices.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.92 ★ average rating · 611 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#174of 363
Top 48% · Upper Half
#1 (best)#363 (worst)
#172Peer
#173Peer
#174This company
#175Peer
#176Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.8%
Problem Resolution
16.4%
Response Speed
16.1%
Loyalty
13.4%
Product Quality
11.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 18.5% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.4%
4
1.8%
3
0.0%
2
0.8%
1
1.0%

Based on 611 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 77.3% in the three months before that.

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