Based on public reviews and response behavior.
200 reviews over 231 days (about 26 per month). Busiest month: 26% of reviews. Languages: en 100%.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,741 ranked companies · benchmark 12 Oct 2026
Score
49.7
Industry average 66.8
17.1 below average
Rating
1.31
Industry average 4.46
3.15 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
24% of reviews positive, 74% negative
Covering October 2026 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 6% of reviews in this period, with 91% negative and 3% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,741 ranked companies in Home & Living (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.241 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 49.7 sits in the bottom quarter of about 4,700 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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