Customereye

About Roofing Supplies

Construction & Industrial • United Kingdomaboutroofing.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+20.0 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#274of 404
Top 68% · Mid Pack
#1 (best)#404 (worst)
#272Peer
#273Peer
#274This company
#275Peer
#276Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.8%
Customer Support
17.6%
Response Speed
14.0%
Product Quality
13.5%
Pricing
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 36.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.2%
4
5.3%
3
2.5%
2
1.2%
1
4.8%

Based on 600 analyzed reviews. Sentiment is slipping: 89.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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