Customereye

AARP

Professional Services • United Statesaarp.org

Review data last updated .

Based on public reviews and response behavior.

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909 reviews over 1,563 days (about 18 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

57/100
+4.6 vs. last month3.23 ★ average rating · 909 reviews
57/100 from 909 reviews over 17 months, high confidence.

Professional Services average: score 65.9, rating 4.33 stars, reply rate 45.1%, over 1,174 ranked companies · benchmark 2 Nov 2026

Score

56.6

Industry average 65.9

9.3 below average

Rating

3.23

Industry average 4.33

1.10 below average

Reply rate

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Industry average 45.1%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#873of 1174 ranked in Professional Services
Top 74% · Mid Packup 82 from last month
#1 (best)#1174 (worst)
#871Peer
#872Peer
#873This company
#874Peer
#875Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

50% of reviews positive, 47% negative

50%
positive
  • Positive50%
  • Neutral2%
  • Negative47%

Sentiment Balance

Covering August 2026 — 92 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 37% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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