Zarla

Professional Services • United Stateszarla.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

4.88 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#422of 517

Top 82% · Bottom Tier

#1 (best)#517 (worst)

#420Peer

#421Peer

#422This company

#423Peer

#424Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering October 2025 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 989 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

34.3%

Product Quality

27.2%

Customer Support

13.9%

Response Speed

12.0%

Loyalty

6.1%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

91.4%

4★

6.8%

3★

1.1%

2★

0.2%

1★

0.5%

Based on 998 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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