Photography customer reviews: the 2026 benchmark
CustomerEye analysed 120 Photography companies, which average an overall score of 71.6 out of 100 across 9,880 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 80.1 out of 100.
Headline figures
- Companies analysed
- 120
- Average score
- 71.6 / 100
- Average rating
- 4.63 / 5
- Positive reviews
- 89.6%
- Reviews behind the benchmark
- 9,880
24 of these companies show a rising review trend.
Highest-scoring Photography companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Cooper's Photographic | 99.0 | 5.00 | 91 |
| 2 | 4LW Video Production | 98.5 | 4.98 | 53 |
| 3 | Neil James Media | 97.5 | 5.00 | 60 |
| 4 | Michael South Photography | 97.3 | 5.00 | 87 |
| 5 | Blended Moments | 96.8 | 5.00 | 100 |
| 6 | Judith Stewart Photography | 96.4 | 5.00 | 97 |
| 7 | Shootday | 96.1 | 4.96 | 100 |
| 8 | shootpronto.com | 93.6 | 4.87 | 52 |
| 9 | Norsworthyphotography | 93.3 | 5.00 | 52 |
| 10 | Firstcall Photo | 92.6 | 4.90 | 100 |
What Photography customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Photography: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 80.1 score |
| Problem Resolution | 82.7 score |
| Value For Money | 83.9 score |
| Delivery Shipping | 86.6 score |
| Pricing | 86.8 score |
| Response Speed | 88.6 score |
| Loyalty | 89.1 score |
| Customer Support | 89.5 score |
| Onboarding | 91.2 score |
| Product Quality | 91.5 score |