Customereye

Zocket

Software & Web Serviceszocket.ai

Review data last updated .

Based on public reviews and response behavior.

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58 reviews over 623 days (about 2.8 per month). Busiest month: 24% of reviews. Languages: en 100%.

Overall Score

45/100
4.09 ★ average rating · 58 reviews
45/100 from 58 reviews over 5 months, limited confidence.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

44.9

Industry average 61.8

16.9 below average

Rating

4.09

Industry average 4.15

0.06 below average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2743of 3146 ranked in Software & Web Services
Top 87% · Bottom Tier
#1 (best)#3146 (worst)
#2741Peer
#2742Peer
#2743This company
#2744Peer
#2745Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering September 2025 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Problem Resolution
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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