Customereye

HostMonster

Software & Web Services • United Stateswww.hostmonster.com

Review data last updated .

Based on public reviews and response behavior.

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120 reviews over 3,443 days (about 1.1 per month). Busiest month: 11% of reviews. Languages: en 95%, unknown 4%, es 1%.

Overall Score

45/100
3.74 ★ average rating · 120 reviews
45/100 from 120 reviews over 13 months, moderate confidence.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

44.8

Industry average 60.8

16.0 below average

Rating

3.74

Industry average 4.09

0.35 below average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1936of 2242 ranked in Software & Web Services
Top 86% · Bottom Tier
#1 (best)#2242 (worst)
#1934Peer
#1935Peer
#1936This company
#1937Peer
#1938Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

67% of reviews positive, 33% negative

67%
positive
  • Positive67%
  • Neutral0%
  • Negative33%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Loyalty
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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