Tel3

Software & Web Serviceswww.tel3.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−22.2 vs. last month3.14 ★ average rating · 642 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#337of 363

Top 93% · Bottom Tier

#1 (best)#363 (worst)

#335Peer

#336Peer

#337This company

#338Peer

#339Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 44% negative

53%

positive

Positive53%
Neutral3%
Negative44%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Loyalty

14.6%

Communication

12.2%

Pricing

11.8%

Product Quality

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 43.9% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

37.2%

4★

13.7%

3★

8.7%

2★

6.1%

1★

34.3%

Based on 642 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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