Based on public reviews and response behavior.
100 reviews over 1,179 days (about 2.6 per month). Busiest month: 36% of reviews. Languages: en 99%, fr 1%.
General Retail & Marketplaces average: score 63.9, rating 4.24 stars, reply rate 36.3%, over 2,543 ranked companies · benchmark 2 Nov 2026
Score
65.8
Industry average 63.9
1.9 above average
Rating
3.82
Industry average 4.24
0.42 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering February 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,543 ranked companies in General Retail & Marketplaces (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.361 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Product Quality" is the strongest recurring theme in the reviews: 49 mentions with a sentiment score of 79.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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