Checkatrade

General Retail & Marketplaces • United Kingdomwww.checkatrade.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#202of 359

Top 56% · Mid Pack

#1 (best)#359 (worst)

#200Peer

#201Peer

#202This company

#203Peer

#204Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 600 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 20% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.6%

Product Quality

15.8%

Loyalty

14.4%

Response Speed

10.7%

Communication

10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.3%

4★

9.2%

3★

1.3%

2★

0.7%

1★

7.5%

Based on 600 analyzed reviews.

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