Based on public reviews and response behavior.
100 reviews over 2,125 days (about 1.4 per month). Busiest month: 18% of reviews. Languages: en 83%, fr 17%.
General Retail & Marketplaces average: score 61.8, rating 4.18 stars, reply rate 35.2%, over 2,520 ranked companies · benchmark 9 Oct 2026
Score
65.8
Industry average 61.8
4.0 above average
Rating
4.33
Industry average 4.18
0.15 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 24% negative
Covering February 2021 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,520 ranked companies in General Retail & Marketplaces (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 58 mentions with a sentiment score of 79.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
