Based on public reviews and response behavior.
372 reviews over 1,334 days (about 8.5 per month). Busiest month: 56% of reviews — one month dominates this sample. Languages: en 97%, unknown 3%, fr 0%.
Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026
Score
58.1
Industry average 60.8
2.7 below average
Rating
3.27
Industry average 4.09
0.82 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 43% negative
Covering August 2026 — 207 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 36% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 372 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,242 ranked companies in Software & Web Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.178 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 67% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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