Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
46% of reviews positive, 52% negative
Covering August 2026 — 566 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 48% negative and 1% neutral.
Showing 2,446 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Customer Support, making up 15.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,491 analyzed reviews. Sentiment is holding steady: 68.9% of reviews in the last three months were positive, compared with 70.0% in the three months before that.
