Based on public reviews and response behavior.
3,214 reviews over 2,888 days (about 34 per month). Busiest month: 20% of reviews. Languages: en 82%, unknown 14%, fr 1%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
58.0
Industry average 61.8
3.8 below average
Rating
3.44
Industry average 4.15
0.71 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 46% negative
Covering September 2026 — 497 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 47% negative and 1% neutral.
Share of theme mentions
Themes extracted from 3,214 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.140). Review the worst months in the trend data to identify specific operational or product issues.
"Loyalty" is the strongest recurring theme in the reviews: 794 mentions with a sentiment score of 71.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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