Constant Contact

Software & Web Services • United Stateswww.constantcontact.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

54/100

−41.7 vs. last month3.07 ★ average rating · 1,474 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#151of 363

Top 42% · Upper Half

#1 (best)#363 (worst)

#149Peer

#150Peer

#151This company

#152Peer

#153Peer

Overall Customer Sentiment

Above Average

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral2%
Negative49%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,461 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

25.1%

Customer Support

17.7%

Product Quality

11.0%

Loyalty

9.6%

Problem Resolution

9.2%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 25.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 48.5% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

41.0%

4★

7.9%

3★

6.1%

2★

7.5%

1★

37.5%

Based on 1,474 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 53.8% in the three months before that.

Unlock full insights