Software & Web Services • United Stateswww.constantcontact.com
Review data last updated .
Based on public reviews and response behavior.
1,082 reviews over 4,468 days (about 7.4 per month). Busiest month: 18% of reviews. Languages: en 99%, unknown 1%, nl 0%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
57.9
Industry average 61.8
3.9 below average
Rating
2.97
Industry average 4.15
1.18 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 50% negative
Covering September 2026 — 197 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 21% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,082 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.240). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 11% of reviews against an industry average of 34%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99