Zapaka

General Retail & Marketplaces • United Stateszapaka.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

−18.3 vs. last month2.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#336of 359

Top 94% · Bottom Tier

#1 (best)#359 (worst)

#334Peer

#335Peer

#336This company

#337Peer

#338Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 50% negative

49%

positive

Positive49%
Neutral1%
Negative50%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.5%

Loyalty

14.8%

Communication

14.0%

Product Quality

11.2%

Customer Support

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

33.2%

4★

5.8%

3★

2.7%

2★

5.2%

1★

53.2%

Based on 600 analyzed reviews. Sentiment is improving: 71.6% of reviews in the last three months were positive, compared with 27.1% in the three months before that.

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