Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
75% of reviews positive, 22% negative
Covering December 2024 — 47 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.
Showing 532 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Pricing, making up 7.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 535 analyzed reviews. Sentiment is improving: 94.9% of reviews in the last three months were positive, compared with 81.7% in the three months before that.
