Customereye

Fashionmia

General Retail & Marketplaces • United Statesfashionmia.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−43.4 vs. last month3.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#151of 359
Top 42% · Upper Half
#1 (best)#359 (worst)
#149Peer
#150Peer
#151This company
#152Peer
#153Peer

Overall Customer Sentiment

Above Average

57% of reviews positive, 43% negative

56%
positive
  • Positive56%
  • Neutral1%
  • Negative43%

Sentiment Balance

Covering June 2019 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2019.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.8%
Loyalty
15.0%
Product Quality
14.6%
Pricing
13.3%
Customer Support
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 35.3% across this company's analyzed reviews.
  • 25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating
5
46.2%
4
4.3%
3
0.0%
2
1.8%
1
47.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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