Based on public reviews and response behavior.
600 reviews over 2,250 days (about 8.1 per month). Busiest month: 11% of reviews.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
54.0
Industry average 61.6
7.6 below average
Rating
3.00
Industry average 4.18
1.18 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 43% negative
Covering June 2019 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 66% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Value For Money" is the strongest recurring theme in the reviews: 56 mentions with a sentiment score of 72.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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