Based on public reviews and response behavior.
190 reviews over 34 days (about 170 per month). Busiest month: 87% of reviews — one month dominates this sample. Languages: en 39%, pl 24%, es 12%.
Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026
Score
41.8
Industry average 69.4
27.6 below average
Rating
4.37
Industry average 4.54
0.17 below average
Reply rate
—
Industry average 48.3%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
28% of reviews positive, 72% negative
Covering October 2026 — 166 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 190 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,872 ranked companies in Lending & Consumer Finance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.419 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.8 sits in the bottom quarter of about 1,900 ranked Lending & Consumer Finance companies (25th percentile: 59, median: 71). The weakest topic and the reply rate are the two levers that move this score fastest.
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