Based on public reviews and response behavior.
Among fully-analyzed Healthcare & Medical companies
72% of reviews positive, 26% negative
Covering October 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Value For Money, making up 1.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 582 analyzed reviews. Sentiment is slipping: 82.6% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
