Customereye

Xeteor

Pharmacy & Online Medicine • United Statesxeteor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−25.0 vs. last month4.93 ★ average rating · 545 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#95of 189
Top 50% · Mid Pack
#1 (best)#189 (worst)
#93Peer
#94Peer
#95This company
#96Peer
#97Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering August 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 528 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.0%
Response Speed
16.9%
Product Quality
14.1%
Pricing
12.4%
Customer Support
12.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 1.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 38.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.7%
4
2.0%
3
0.0%
2
0.2%
1
1.1%

Based on 545 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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