Customereye

XenonPro

Home & Living • United Statesxenonpro.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
−60.0 vs. last month4.00 ★ average rating · 534 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#203of 675
Top 30% · Upper Half
#1 (best)#675 (worst)
#201Peer
#202Peer
#203This company
#204Peer
#205Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 34% negative

64%
positive
  • Positive64%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 528 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
17.0%
Customer Support
15.6%
Product Quality
14.7%
Loyalty
11.7%
Response Speed
10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 11.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
57.5%
4★
15.4%
3★
9.4%
2★
5.1%
1★
12.7%

Based on 534 analyzed reviews. Sentiment is holding steady: 92.9% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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