Customereye

XY LONDON

Apparel & Fashionwww.xylondon.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,229 days (about 2.5 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

56/100
3.35 ★ average rating · 100 reviews
56/100 from 100 reviews over 12 months, moderate confidence.

Apparel & Fashion average: score 62.7, rating 4.12 stars, reply rate 37.2%, over 2,645 ranked companies · benchmark 1 Nov 2026

Score

56.0

Industry average 62.7

6.7 below average

Rating

3.35

Industry average 4.12

0.77 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1829of 2645 ranked in Apparel & Fashion
Top 69% · Mid Pack
#1 (best)#2645 (worst)
#1827Peer
#1828Peer
#1829This company
#1830Peer
#1831Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 39% negative

60%
positive
  • Positive60%
  • Neutral1%
  • Negative39%

Sentiment Balance

Covering February 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Customer Support
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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