Based on public reviews and response behavior.
1,150 reviews.
Apparel & Fashion average: score 63.1, rating 4.25 stars, reply rate 39.0%, over 1,888 ranked companies · benchmark 10 Oct 2026
Score
48.9
Industry average 63.1
14.3 below average
Rating
2.70
Industry average 4.25
1.55 below average
Reply rate
—
Industry average 39.0%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 51% negative
Covering August 2026 — 313 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 36% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,150 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,888 ranked companies in Apparel & Fashion (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.152 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.9 sits in the bottom quarter of about 1,900 ranked Apparel & Fashion companies (25th percentile: 54, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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