Customereye

Xtremeskins™

Computers & Hardware • United Kingdomwww.xtremeskins.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
+7.2 vs. last month4.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#16of 127
Top 13% · Top Tier
#1 (best)#127 (worst)
#14Peer
#15Peer
#16This company
#17Peer
#18Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.8%
Delivery Shipping
14.9%
Customer Support
12.9%
Loyalty
11.1%
Response Speed
9.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
72.5%
4
10.5%
3
4.5%
2
3.2%
1
9.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.0% of reviews in the last three months were positive, compared with 84.5% in the three months before that.

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