Customereye

LANshack

Computers & Hardware • United Stateswww.lanshack.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
+1.2 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#76of 127
Top 60% · Mid Pack
#1 (best)#127 (worst)
#74Peer
#75Peer
#76This company
#77Peer
#78Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering September 2024 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.5%
Product Quality
18.3%
Response Speed
14.3%
Customer Support
11.4%
Loyalty
9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • •Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.8%
4★
3.8%
3★
2.0%
2★
0.5%
1★
1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.6% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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