Customereye

Wightlink Isle of Wight Ferries

Automotive & Mobilitywww.wightlink.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 826 days (about 3.7 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

50/100
+11.1 vs. last month2.51 ★ average rating · 100 reviews
50/100 from 100 reviews over 20 months, moderate confidence.

Automotive & Mobility average: score 62.3, rating 4.13 stars, reply rate 38.8%, over 2,618 ranked companies · benchmark 1 Nov 2026

Score

49.9

Industry average 62.3

12.4 below average

Rating

2.51

Industry average 4.13

1.62 below average

Reply rate

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Industry average 38.8%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2085of 2618 ranked in Automotive & Mobility
Top 80% · Bottom Tierup 893 from last month
#1 (best)#2618 (worst)
#2083Peer
#2084Peer
#2085This company
#2086Peer
#2087Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

46% of reviews positive, 50% negative

46%
positive
  • Positive46%
  • Neutral4%
  • Negative50%

Sentiment Balance

Covering October 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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Problem Resolution
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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